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Ans. A back office set up where customer queries are answered
10. Internal Marketing Means_______
Ans. selling to the employees
11. Market share means______
Ans. Share of business among peers
12. Market size means_____
Ans. Scope of Marketing
13. Service Marketing is the same as
Ans. Transaction Marketing
14. One way of Market Monitoring is_____
Ans. Monitor performance of salespersons
15. ATM Means
Ans. Automated Teller Machine
16. Marketing is not required for_____
Ans. Corporate loans
17. Relationshipmarketing is useful for____
Ans. cross selling of products
18. competition helps to ___
Ans. boost sales
19. Effective communication skills are not required im marketing if _____
Ans. demand exceeds supply
20. _____ is not required for effective marketing.
Ans. Sympathy
21. HNI in marketing means
Ans. High Networth Indiidual
22. A market plan is
Ans. a document for marketing strategies
23. 'Niche' Market means____
Ans. a specified market for the target group
24. POS in marketing means
Ans. Position of Sales
25. Customisation means
Ans. customers selling goods
26. Customer retention means
Ans. better standards
27. value added service menas
Ans. costlier service
28. Benchmark means____
Ans. set standards
29. a lead means____
Ans. a company intending to sell its products
30. A presentation means____
Ans. display of communication skills
31. The sequence of a sales process is ____
Ans. a lead,a call,presentation and sale
32. A buyers market means
Ans. Supply exceeds demand
33. Marketing in Banks is____
Ans. a one off affair
34. A true marketing requires
Ans. Active mindset
35. The Traditional Marketing style involves
Ans. Direct Marketing
36. A call means
Ans. calling on prospective customers
37. Innovation means
Ans. implementing new ideas or new methods
38. A lead means
Ans. a prospect who is more likely to avail of the Bank's Product
39. A prospect means
Ans. a customer who is likely to be interested in bank's product or service
40. Cross selling covers
Ans. matching the products to customer needs
41. Middlemen are nothing but social parasites and the sooner they are eliminated the better for society". This statement is related with: ?
Ans. Disadvantage caused to consumers due to middlemen
42. The period of third stage of development of Marketing Management was __
Ans. 1950 to till now
43. Which year is being treated as the beginning year of Marketing Management development ?
Ans. 1910
44. A brand of company which is used by manufacturer as well as distributor is called __
Ans. Mixed Brand
45. A Brand which is owned by a distributor and registered in his name is called:
Ans. Distributors Brand
46. In the context of globalization, BPO means ?
Ans. Business Process Outsourcing
47. Who said in the context of Rural marketing "If Rural people start buying merely 10% industrial foods, then this industry will get five crore new customers" ?
Ans. Sh. JRD Tata
48. "Product is a cluster of psychological satisfaction" was said by ?
Ans. George Fisk
49. Time period of the second stage of Marketing management development was __ ?
Ans. 1930 to 1950
50. What was the time period of the first stage of development of Marketing Management ?
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